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ISBN: 9780333463420
Customercraft: Keeping Customers Satisfied es un libro de Roy Apps, publicado en 1989 por Palgrave Macmillan. El libro forma parte de la serie Mastercraft y está dirigido a profesionales del sector hotelero y de la restauración. Explora cómo mantener a los clientes satisfechos y ofrece consejos prácticos para mejorar la atención al cliente.
